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Ainsley Davenport Pty Ltd – t/as Cute As®

 

This website under the domain name cuteas.online (the "Website") is owned and operated by Ainsley Davenport Pty Ltd (referred to as “Ainsley Davenport”, "Cute As", "we, "us" or "our" in this policy).

This policy applies to products purchased from the website http://cuteas.online. All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Shipping is currently only available within Australia (from http://cuteas.online).

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.

 OUR RETURNS POLICY

All returns and exchanges require proof of purchase (e.g. a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise.

Note: Under the Health Act and for hygiene reasons, items such as Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-refundable unless faulty.

Change of Mind: If you change your mind and wish to exchange or refund your goods, we will accept returns provided that:

  • the return is made within 14 days from the date of purchase;
  • the goods have not been used;
  • the goods are returned in their original packaging; and
  • the goods are not excluded goods from the change of mind policy, as set out below.

Personalised Items: Unless the goods are faulty (see below) we do not offer a return or exchange for change of mind on goods that have been personalised (monogramed or embroidered).

Damaged or faulty Goods: We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or Incorrect Deliveries: At Cute As, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online and delivered anywhere in Australia if they are faulty or the products delivered do not match your order. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.

Returns Process: Get your return back to us by:

  • STEP 1: Register your intention to return by contacting our Customer Service team via email This email address is being protected from spambots. You need JavaScript enabled to view it.;
  • STEP 2: Wrap Your Return and Send It Back to Us – please ensure that the returns receipt is included in the wrapped parcel. Address parcel to: Cute As, Reply Paid, 3488 Great Western Highway, South Bowenfels, NSW, 2790
  • Step 3: Once you have packaged your return, simply drop it off at any Australian Post shop or into any Australian Post Box. We will give you an update once we have received your items in approximately 3-5 business days.

 Note: only returns with an Australia Post article ID can be tracked.

RETURNS FAQ:

1. How will I be refunded when I return an online order?

Cute As provides the following return options for faulty, incorrectly delivered products and to Australian customers where our change of mind policy applies:

Exchange for an alternative size / colour (subject to stock availability)

Store Credit to your Cute As account

Refund to your account (e.g. credit card.)

On occasion, your requested replacement item may have sold out by the time your product is posted and received by Cute As. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.

2. How long will it take to get a refund?

Once your goods have been received by Cute As, please allow up to 30 days for your credit to be processed back to your account. You will receive an email confirming the credit and you may then log in and select to receive the funds as a store credit or a refund. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.

3. What will happen if I return an item purchased with a gift voucher?

Any product purchased with a Gift Voucher that is found to be faulty or incorrectly delivered or falling within our change of mind policy (for Australian customers only) and is returned for an exchange or refund, any money refunded will be credited to the original Gift Voucher.

4. Who gets the refund if I return a gift?

The refund on a correctly returned item that was given as a gift will be credited to the original card or account used to purchase the gift.

CONTACT US

If you have any questions please get in touch with our Customer Service Centre via email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will either call or email you promptly.

 

Ainsley Davenport Pty Ltd ABN 58 618 270 607

Latest Revision: 16/03/2018

Contact Us

3488 Great Western Hwy
South Bowenfels NSW 2790

Call Us: 0419 224 097

info@cuteas.online

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